Make IT Affordable

Information technology is an essential investment; but the technical landscape can often resemble a wilderness. How do you know that you aren’t overcomplicating your IT infrastructure? How do you know that you are not missing out on technologies that could save you time and money? Polaris IT Solutions will guide you.

Professional IT solutions are considerably less expensive than they were a decade ago. Cloud Platforms make enterprise-grade infrastructure available at consumer prices; and on-premise equipment has also become more reliable and easy to manage. The typical IT workload for most small businesses and organizations does not justify the costs of a full-time employee. When we recommend solutions we consider the productive value of the device or service as well as the amount of labor necessary to implement and support that asset. We advise you on those costs and help you evaluate the potential benefits.

Polaris IT Solutions provides an on-demand resource for technical support and wisdom – your Polaris IT Representative. They are fully capable of performing the heavy-lifting when required, but are typically utilized more sparingly for maintenance and incidental support. And while we remain available indefinitely for projects large or small, there is no fixed monthly fee, and no long term contract.

As a local IT outsourcing company, we provide a personal approach to IT solutions, rather than using rotating staff or call center support. This collaborative approach promotes insourcing solutions: we assist your staff to learn how to resolve minor issues and optimally utilize their systems, which improves productivity and delivers better value than a typical managed service provider (MSP). Meanwhile, we remain available to handle more difficult or unusual technical concerns. Your Polaris IT Representative is dedicated to serving your mission and your people. We get to know you, and we tailor our solutions to your needs.

Once you agree to our terms of service and task us to work, your Polaris IT Representative will bill their time at a base rate per hour, in quarter hour increments, for consulting, implementation, maintenance and support services. As of March 1, 2022, our Expert Technician charges a Base Rate of $180 per hour and our Assistant Technicians charge a Base Rate of $100 per hour. If circumstances demand work outside of normal business hours, or at top priority, we apply a 50% surcharge for Priority Service. We do not track the time necessary to drive to your location, but we do charge a $75 site visit fee, per vehicle, within the Greater Triangle Area.

As always, 501(c)(3) non profits receive a 15% discount for time billed by your Polaris IT Representative.