Information technology is an essential investment; but the technical landscape can often resemble a wilderness. How do you know that you aren’t overcomplicating your IT infrastructure? How do you know that you are not missing out on technologies that could save you time and money? Polaris IT Solutions will guide you.
Professional IT solutions are considerably less expensive than they were a decade ago. Cloud Platforms make enterprise-grade infrastructure available at consumer prices; and on-premise equipment has also become more reliable and easy to manage. The typical IT workload for most small businesses and organizations does not justify the costs of a full-time employee. When we recommend solutions we consider the productive value of the device or service as well as the amount of labor necessary to implement and support that asset. We advise you on those costs and help you evaluate the potential benefits.
Polaris IT Solutions provides an on-demand resource for technical support and wisdom – your Polaris IT Representative. They are fully capable of performing the heavy-lifting when required, but are typically utilized more sparingly for maintenance and incidental support. And while we remain available indefinitely for projects large or small, there is no fixed monthly fee, and no long term contract.
As a local IT outsourcing company, we provide a personal approach to IT solutions, rather than using rotating staff or call center support. This collaborative approach promotes insourcing solutions: we assist your staff to learn how to resolve minor issues and optimally utilize their systems, which improves productivity and delivers better value than a typical managed service provider (MSP). Meanwhile, we remain available to handle more difficult or unusual technical concerns. Your Polaris IT Representative is dedicated to serving your mission and your people. We get to know you, and we tailor our solutions to your needs.
Once you agree to our terms of service and task us to work, your Polaris IT Representative will bill their time at a base rate of $150 per hour, in quarter hour increments, for consulting, implementation, maintenance and support services. If circumstances demand work outside of normal business hours, or at top priority, we apply a 50% surcharge for Priority Service. We do not track the time necessary to drive to your location, but we do charge a $75 site visit fee, per vehicle, within the Greater Triangle Area.
In order to reduce costs, your Polaris IT Representative may recommend that you utilize our Shop Services for certain routine work performed offsite at our facilities. The prices for these Shop Services are fixed, not timed, and they are determined by the average labor necessary to do the work – but they are calculated at a reduced rate of $100 per hour. We also sell parts and equipment at the Polaris IT Shop, primarily to save labor costs, but also to simplify and reduce the overall cost of procurements and prep work.
The Polaris IT Shop enables us to scale parts and services to meet demand, and to reduce the overall cost of your IT solutions. Responsible customer contacts are given access to the interior of this website, and they are able to purchase Shop Services, as well as other necessary materials, by assembling and approving a Shop Order. Once you approve a Shop Order, and your Polaris IT Representative accepts it, the Polaris IT Shop will procure all necessary materials and the work will be done in queue at our facilities. When complete, your Polaris IT Representative will deliver and implement the device or solution, without having to bill the time necessary to do that prep work. That reduces costs and simplifies logistics.
As always, 501(c)(3) non profits receive a 15% discount for time billed by your Polaris IT Representative.